Shipping Policy

PAYMENT

We accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:

  • VISA / MasterCard

EFT payments are also accepted through PayGate's SID Instant EFT gateway.

* All payments are 100% secure through PayGate, a PCI DSS Level 1 Certified Payment Gateway

SALES & PROMOTIONS

Please note that Wild Access sales and promotion discounts only apply to the period of time when the sale or promotion is live. Wild Access will not carry over any of these discounts for orders placed outside of the set sale dates.

PRICE ADJUSTMENTS

From time to time our pricing may change due to business cost factors. Once a price adjustment goes into effect, we are unable to provide any customer refunds should a product be priced lower than what it was originally purchased for.

SHIPPING

When shopping with us online Sunday - Thursday, your order will leave within 24 hours (Vendor Specific). If you order before 12 noon local time, Monday to Friday, your orders will ship the same day. Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do take major holidays off. 

There is sometimes a delay with inventory in which case there is a small chance of an item being out of stock. If an item says out of stock: it's out of stock. Please contact us and we can let you know when we expect that item in.

Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.

We do not hold stock of products and orders will be fullfied by each vendor. If you are ordering from two or more vendors these products will be shipped separately, in which case you will receive multiple tracking and shipping notifications, and most likely have different delivery times and/or dates. 

FREE DELIVERY, DELIVERY AREAS & TIMES

FREE SHIPPING on all items over R1000 except large freight items such as Roof Top Tents, Canopies, Cargo Slides and Drawer Systems. 

Costs are automatically calculated at checkout.

ESTIMATED DELIVERY TIMES

MAIN CENTERS

  • Road Express: 1-2 days
  • Economy Delivery: 2-3 days
  • Overnight (Parcel): 1 day

REGIONAL AREAS

  • Road Express: 2-3 days
  • Economy Delivery: 3-5 days
  • Overnight (Parcel): n/a

* Please note the delivery times above excludes the 24 hours before it leaves our vendors

SHIPPING DAMAGE & MISSING ORDERS

We work hard with vendors who are experience and trusted with their gear however mistakes do happen and every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If you are having any issues with the order please let us know, and remember to send us photos of the packaging so we can examine the issue and resolve it for future orders. 

Please Contact Us immediately.

If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery. If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.